Karcher Dramas

Before I start this blog entry we need to rewind to April 2009. I went t0 Bunnings to buy myself a Karcher. Then man in the shop talked me into buying the model up from the basic one....it was about another $45 but it came with another nosel and a longer hose etc and a 2 year warranty. I just loved it I managed to clean all the concrete paths at my unit and a large section of driveway out the front of my unit...then I leant it to my dad who used it to clean lots of their concrete and the caravan. It hasn't been used since then.

Now back in February I got it out to clean a carpet mat and it was broken.....what a shit!!!!After weeks of searching for the docket I returned it to Bunnings who just said yep! no problem leave it with us and we will send it off for a repair. It was back in just a week....very impressed........BUT not for long.

Got it home used it for about 15mins and then it broke again. So back to Bunnings I went....after lots of time spent waiting for the lady to serve me it was taken to be sent back for repair. I got a phone call the day after to say they had spoken to the Karcher Rep and they would make sure it was fixed ASAP. Then 2 weeks go by and I have heard nothing.

I really wanted to get my outside area cleaned over the holidays so I went off to Bunnings on Tuesday to find out what was happening. The lady tried to phone Karcher while I waited but they didn't answer. So I left with the promise that she would follow it up and get back to me. I did get a phone call back but the lady said that Karcher didn't know where it was and would look into it and ring me. Wednesday arrives and I have heard nothing so I go back to Bunnings.

The lady phones Karcher who said it was dispatched from them a week ago and to wait while they chase it up with the courier. The courier said it was delivered to Bunnings on 3oth March and it was signed for by a staff member. So then I was told they would just go out the back to look for it and it won't be long. 20 minutes and a cranky face later the lady comes back to tell me they can't find my Karcher in the store so I can just have a new one. WOW! that blew me away....rather than put me off again I walked out of the shop with a brand new Karcher....now that changed the look on my face...I am very happy with a new one.....and I have now cleaned all my front outdoor area. Very Happy!!!!!